Dispute resolution

Complaint Handling and Dispute Resolution Procedure

We pride ourselves on our quality products and efficient service. If at any stage you feel you need to voice your disappointment with our products or service, please feel free to call or write to us using the contacts below.

We will resolve your issue as quickly and as  effectively as we can. Most issues can be resolved within a phone call, however with more complex issues we may need to contact you back with a resolution.

Should this be the case we will try to resolve your complaint within 28 Days of receiving the complaint. Please feel free to contact us at any stage for an update on your case and we will happily oblige.

How can I contact Ecovantage?

Please call us on these numbers to discuss any concern you have about Ecovantage’s service or products.

Victoria - 03 9015 6888
Interstate - 1300 721 335

Or if you prefer, write to us at the following address with the details of your complaint and we will aim to provide an initial response within two business days of us receiving your letter.

Ecovantage
PO Box 390
ABBOTSFORD VIC 3067

Is there someone else I can speak to?

Yes, if you feel you need your complaint taken to a higher level within Ecovantage you are welcome to request to speak to the General Manager.

 Not happy with the resolution?

If you feel an unsatisfactory resolution has occurred you can contact the organisations below:

Service Complaint

All States
Australian Competition & Consumer Commission
1300 302 502

Product Complaint

Victoria
Consumer Affairs 1300 55 81 81

New South Wales
Consumer, Trader & Tenancy Tribunal 1300 135 399

South Australia
Consumer & Business Services 08 8204 9769

Call now on 1300 721 335 or