A family of seven renting a house north of Adelaide, engaged Ecovantage to replace their old, inefficient electric hot water unit. They opted for a twin 215L Ecogenica heat pump which is up to 70% more energy efficient than their previous system.
Issue: The customer was constantly dealing with a hot water tank with the wrong size. It was incapable of catering to the needs of their family of seven. The family members couldn’t take back-to-back showers plus do the laundry with hot water.
Requirement: The customer booked a meeting with one of our Energy Saving Specialists, during which they expressed their need to install a hot water unit that could help them save on energy bills and, most importantly, cater to the needs of their family.
Solution: Our Energy Saving Specialist suggested installing a twin hot water unit. This consists of two 215L systems set up to run together. It is capable of catering to the needs of a family of eight and will perform well based on the climate zone in which they live.
“I had a problem with my hot water system being too small for our family of 7 and our water usage. So, I reached out to Ecovantage and had the pleasure of speaking with their energy-saving specialist, Ron Hill.
I am at a loss for words when it comes to Ron’s expertise and level of professionalism. I didn’t have to deal with calling the real estate agent because Ron took care of that for me and organised everything.
The installer demonstrated outstanding workmanship, and now I have a 430L hot water system. We can now enjoy the comfort of a hot water unit without spending anything on the product or installation.
I am truly grateful for Ron’s exceptional service and the support from Ecovantage”
– Matthew, 19 April 2023
Ecovantage was able to install the new hot water unit for no cost by claiming the rebates eligible under the Energy Productivity Activities offered through the Retailer Energy Productivity Scheme (REPS) in South Australia.
Under the scheme, a $99 co-payment is normally required in order to install a heat pump. However, since the customer could show they were paying less than $400 a week rent, they are classified as a priority customer and the co-payment is waived – another great initiative under this scheme.
Through our team of licensed plumbers and electricians, who are all registered under the program, we were able to decommission, remove and dispose of the customer’s old 215L 3.6KW hot water tank.
The new heat pump comes with a warranty of 7 years on the tank and 5 years on the compressor. The expected saving for the customer is estimated at $415 per year.
If you’d like energy-efficiency hat pump hot water for your home, apply today.
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