Privacy
This Privacy Policy, which is subject to the Privacy Act and APPs, regulates how we collect, use and disclose personal information. We may change, vary or modify all or part of this Privacy Policy at any time in our sole discretion. It is your responsibility to check this Privacy Policy periodically for changes. If we adopt a new Privacy Policy, we will post the new Privacy Policy on the Platforms, and it will then apply through your acceptance of it by subsequent or continued use of the Platform and/or our Services.
1. Primary purpose. We collect your personal information to lawfully carry out our functions and activities and provide you with our Services (Primary Purpose).
2. Secondary purposes. In addition to the Primary Purpose, we may use the personal information we collect, and you consent to us using your personal information to:
Personal information we collect about you may include identification information such as your name, address, email address, phone number, usage data, and financial and payment information from our Services.
We will only collect, hold, use or disclose your sensitive information with your consent or if you volunteer your sensitive information to us.
1. Your personal information may be collected:
2. Third party collection. If we collect any personal information about you from someone other than you, to the extent not already set out in this Privacy Policy, we will inform you of the fact that we will collect, or have collected, such information and the circumstances of that collection before, at or as soon as reasonably practicable after we collect such personal information.
3. Authority. If you provide us with the personal information of another individual, without limiting any other provision of this Privacy Policy, you acknowledge and agree that the other individual:
4. Unsolicited information. If we receive unsolicited personal information about you that we could not have collected in accordance with this Privacy Policy and the Privacy Act, we will, within a reasonable period, destroy or de-identify such information.
5. Minors. It is our policy not to collect personal information from persons who are under the age of 18 years or to offer to send any promotional material to such persons. Parents and guardians are responsible for monitoring their children’s online activity.
6. Anonymity. If you would like to access any of our Services on an anonymous or pseudonymous basis, we will take reasonable steps to comply with your request, however, you may be precluded from taking advantage of some or all of our Services, and we will require you to identify yourself if:
or
7. Destruction. Subject to a legal requirement to the contrary, we will destroy or de-identify your personal information if:
or
1. Primary use. We will only use and disclose your personal information:
We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information.
We will not sell, trade, rent or license your personal information to third parties.
Victorian Energy Upgrades (VEU) program. Under the Victorian Energy Upgrades (VEU) program, Ecovantage adheres to all telemarketing and doorknocking guidelines introduced in 2024.
2. Direct marketing. We will offer you a choice as to whether you want to receive direct marketing communications about our services. If you choose not to receive these communications, we will not use your personal information for this purpose.
We will otherwise only use or disclose your personal information for the purposes of direct marketing if;
You may opt out of receiving such communications by:
1. How we disclose. We may disclose personal information and you consent to us disclosing such personal information to:
2. Overseas disclosure. We may in some circumstances send your personal information to overseas recipients to enable us to provide our services to you. Overseas recipients that may handle or process your data include (but are not limited to) the server hosts of our email services, cloud storage services and the Platforms. If we send your personal information to overseas recipients, we will take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access or modification. However, you acknowledge and agree that if we disclose your personal information to overseas recipients, we are not obliged to take it.
1. Access. If you require access to your personal information, please contact us using our contact details set out under ‘Contact’. You may be required to put your request in writing and provide proof of identity.
If you make a request for access to personal information, we will:
If we refuse to give access to the personal information, we will give you a written notice that sets out at a minimum:
2. Correction. We request that you keep your personal information as current as possible. If you feel that information about you is not accurate or your details have or are about to change, you can contact us using our contact details set out under ‘Contact’, and we will correct or update your personal information.
If we refuse a request to correct personal information, we will:
In relation to all personal information, we will take all reasonable steps to:
We require staff and service providers to respect the confidentiality of personal information. We store your personal information on a secure server behind a firewall and use security software accessible only by authorised personnel and service providers to protect your personal information from unauthorised access, destruction, use, modification or disclosure.
Please contact us immediately if you become aware of or suspect any misuse or loss of your personal information.
We are required to comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988.
If we become aware that a Data Breach in respect of personal information held by us may have occurred, we will:
If we become aware that there has been an eligible data breach in respect of personal information held by us, and the personal information relates to you or you are at risk from the eligible data breach, we will ensure that either we, or a relevant APP entity that is the subject of the same eligible data breach:
If you have a complaint about how we collect, use, disclose, manage or protect your personal information, or consider that we have breached the Privacy Act or APPs, please contact us using our contact details below. We will respond to your complaint within 14 days of receiving the complaint.
Once the complaint has been received, we may resolve the matter in a number of ways:
1. Request for further information: We may request further information from you. Please provide us with as much information as possible, including details of any relevant dates and documentation. This will enable us to investigate the complaint and determine an appropriate solution.
2. Discuss options: We will discuss options for resolution with you and if you have suggestions about how the matter might be resolved you should raise these with our Privacy Officer.
3. Investigation: Where necessary, the complaint will be investigated. We will try to do so within a reasonable time frame. It may be necessary to contact others in order to proceed with the investigation. This may be necessary in order to progress your complaint.
4. Conduct of our employees: If your complaint involves the conduct of our employees we will raise the matter with the employees concerned and seek their comments and input in the resolution of the complaint.
After investigating the complaint, we will give you a written notice about our decision.
You are free to lodge a complaint directly with the OAIC online, by mail, fax or email. For more information, please visit the OAIC website at oaic.gov.au.
Please forward all correspondence in respect of this Privacy Policy to:
Privacy Officer
16/71 Victoria Crescent
Abbotsford VIC 3067
Phone: 1300 721 335
Email: privacy@ecovantage.com.au
Ecovantage will monitor and review this guideline as required to assess its effectiveness and compliance. Any improvements identified will be made as soon as possible. Internal control systems and procedures will be subject to regular audits to provide assurance that they are effective in countering bribery and corruption.
All personnel are responsible for the success of this policy and should ensure they use it to disclose any suspected danger or wrongdoing.
Personal pronouns: Except where the context otherwise provides or requires, the terms we, us, or our refer to Ecovantage Pty Ltd (ACN 126 255 856); and the terms you or your refer to a user of the Platform and/or a customer to whom we provide the Services.
Terms italicised and defined in the Privacy Act have the meaning given to them in the Privacy Act.
Defined terms: In this Privacy Policy, unless otherwise provided, the following terms shall have their meaning as specified:
APPs means any of the Australian Privacy Principles set out in Schedule 1 of the Privacy Act.
Data Breach means unauthorised access, modification, use, disclosure, loss, or other misuse of personal information held by us.
Platforms means all or any of the relevant platforms, electronic interfaces and websites that are owned, provided and/or operated from time to time by us (including but not limited to the Website), regardless of how those websites are accessed by users (including via the internet, mobile phone, mobile applications or any other device or other means).
Primary Purpose means the primary purpose stated under ‘purpose’.
Privacy Act means the Privacy Act 1988 (Cth) as amended from time to time.
Privacy Policy means this privacy policy as amended from time to time.
Secondary Purpose means any of the secondary purposes listed under ‘purpose’.
Services means our commercial and residential energy efficiency advisory and solution implementation services, together with our aggregation, retail, direct sales, consulting, brokerage and support services, and any other services that we provide from time to time.
Website means www.ecovantage.com.au and all relevant sub-domains.