Resolution Procedure.

We pride ourselves on the satisfaction of customers, thanks to the quality of the products we use and the efficient service of our team and installers. If at any stage you feel you need to voice your disappointment with our products or service, please feel free to call or write to us.

Your issue will be resolved as quickly and as effectively as we can. Most issues can be resolved within a phone call, however with more complex issues we may need to contact you back with a resolution. Should this be the case we will aim to resolve your complaint within 28 days of receiving the complaint.

Please feel free to contact us at any stage for an update on your case.

Contact Ecovantage

How to Contact Ecovantage.

Please contact us via the form below to discuss any concern you have about our service or products. If your concern is urgent, please call us on 1300 721 335.

Or if you prefer, write to us at the following address with the details of your complaint and we will aim to provide an initial response within two business days of us receiving your letter. Please note that due to measures imposed by the Victorian Government, our Victorian team are currently working from home and mail is collected once per week.

Ecovantage
PO Box 390
ABBOTSFORD VIC 3067

 

Contacts Outside of Ecovantage.

If you feel an unsatisfactory resolution has occurred you can contact the relevant  organisation below:

Service Complaint

Australian Competition & Consumer Commission 1300 302 502

Product Complaint

Victoria: Consumer Affairs 1300 55 81 81
New South Wales: Consumer, Trader & Tenancy Tribunal 1300 135 399
South Australia: Consumer & Business Services 08 8204 9769

 

Speak with a Specialist