STBI

Dispute Resolution.

Resolution Procedure.

We pride ourselves on the satisfaction of customers, thanks to the efficient service of our team and partners. If at any stage you feel you need to voice your disappointment with Ecovantage or our partners, products or service, please feel free to call or write to us.

Your issue will be resolved as quickly and as effectively as we can. Most issues can be resolved promptly, however more complex issues may take a little longer. Should this be the case, we will aim to resolve your complaint within 20 days of receipt.

Download Issue Resolution & Complaint Management Policy

Contact Ecovantage
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How to Contact Ecovantage.

Please contact us using the form below to raise any concern you have about our service or products.

Or if you prefer, write to us at the following address with the details of your complaint and we will aim to provide an initial response within two business days of us receiving your correspondence. Please note, our preferred method of communication is via our webform below.

Ecovantage
PO Box 390
ABBOTSFORD VIC 3067

Contacts Outside of Ecovantage.

If you are unsatisfied with the resolution provided by Ecovantage, you may consider contacting the relevant organisations below:
 
Service Complaint

Australia wide: Australian Competition & Consumer Commission 1300 302 502

Product Complaint

Victoria: Consumer Affairs 131 450
New South Wales: NSW Fair Trading 13 32 20
South Australia: Consumer & Business Services 131 882

 
Complaints around conduct within the state-based schemes

Victoria:

New South Wales:

South Australia:

  • EWOSA for REPS (dispute resolution) 1800 665 565 or see ewosa.com.au/resolving-complaints
  • ESCOSA for REPS (regulator) 08 8463 4444 or 1800 633 592 or escosa@escosa.sa.gov.au
  • If you would like to know the Obliged Retailer your REPS incentive gigajoules were assigned to, email the following information to info@ecovantage.com.au
    • Your full name
    • Address on your application or where the upgrade was completed
    • Type of activity that was undertaken (e.g. hot water installation, LED lighting upgrade, VPP battery rebate)

Submit a Support Ticket.