Resolution Procedure.

We pride ourselves on the satisfaction of customers, thanks to the quality of the products we use and the efficient service of our team and installers. If at any stage you feel you need to voice your disappointment with our products or service, please feel free to call or write to us.

Your issue will be resolved as quickly and as effectively as we can. Most issues can be resolved within a phone call, however more complex issues may take a little longer. Should this be the case, we will aim to resolve your complaint within 20 days of receipt.

Download Issue Resolution & Complaint Management Policy

Contact Ecovantage

How to Contact Ecovantage.

Please contact us using the form below to raise any concern you have about our service or products. If your concern is urgent in nature, please call us on 1300 721 335 during business hours.

Or if you prefer, write to us at the following address with the details of your complaint and we will aim to provide an initial response within two business days of us receiving your correspondence. Please note, our preferred method of communication is via our webform below or via telephone as our mail is collected twice per week.

PO Box 390

Contacts Outside of Ecovantage.

If you are unsatisfied with the resolution provided by Ecovantage, you may consider contacting the relevant organisations below:

Service Complaint

Australian Competition & Consumer Commission 1300 302 502

Product Complaint

Victoria: Consumer Affairs 131 450
New South Wales: NSW Fair Trading 13 32 20
South Australia: Consumer & Business Services 131 882

Complaints around conduct within the state-based schemes

Victoria: ESC for VEU 03 9032 1300 or 1300 664 969 or form or
New South Wales: ESS 02 9290 8452 or form or
IPART 02 9290 8400 or
South Australia: ESCOSA for REPS 08 8463 4444 or 1800 633 592 or

Submit a Support Ticket.