Terms & Conditions

Ecovantage offers this product and service as part of the Victorian Energy Upgrade program. Participation in the VEU program is voluntary and the eligible products get a rebate or discount. Ecovantage is a private provider and an accredited provider to operate under the scheme.

The Victorian Energy Upgrades Code of Conduct sets out the minimum standards that consumers should expect from people and businesses delivering discounted products and services through the program. Furthermore, the information available to you includes a Statement of Consumer Rights and a Fact Sheet that outlines this activity in further detail.

The Code of Conduct can be downloaded here, or if you need a hard copy we can send this to you at your request.

(An EnergyAustralia and Ecovantage partner offer available in NSW for EnergyAustralia customers).

To encourage more efficient use of electricity and gas in homes, financial incentives under the NSW Energy Savings Scheme (ESS) are offered to households to help facilitate and reduce the cost of this transition.

These programs are based around certificate trading where a value is placed on the amount of carbon dioxide equivalent that has been reduced or removed from the atmosphere.

*For customers in NSW with an existing electric hot water system, you can replace it with a new 215 litre energy-efficient heat pump hot water system from $33 (including GST). Additional fees will apply for replacing in-ceiling or internal hot water systems, non-electric hot water systems, where any additional plumbing or electrical work are required, or when upgrading to a larger unit. Ecovantage will ask you a series of questions to help you to understand any costs that may be incurred prior to confirming your booking. We will provide an estimate based on the information provided, which may change if the information provided is incorrect or insufficient.

**Replacing your gas hot water system with a heat pump.
The cost of installing a heat pump starts from $999 (including GST) in New South Wales. The costs are based on replacing a gas hot water system in an outside location, with a solid base, close to a drain, power and water. Additional costs may be incurred for other locations, concrete slabs, or extra plumbing and electrical work. A proposal will be supplied upon application and assessment, prior to commencing work.

NSW Energy Savings Scheme
In New South Wales, we offer this product and service as part of the NSW Energy Savers Scheme. This scheme gives households access to a number of energy savings to help reduce energy use and cut power bills, including upgrading existing appliances and energy equipment throughout the home to more energy efficient models. Participation in the ESS program is voluntary, and the eligible products get a rebate or discount. Ecovantage is a private provider and an accredited provider to operate under the scheme.

(An EnergyAustralia and Ecovantage partner offer available in Vic for EnergyAustralia customers).

To encourage more efficient use of electricity and gas in homes, financial incentives under the Victorian Energy Upgrade Program (VEU) are offered to households to help facilitate and reduce the cost of this transition.

This program is based around certificate trading where a value is placed on the amount of carbon dioxide equivalent that has been reduced or removed from the atmosphere.

For customers in Victoria with an existing electric hot water system, you can replace it with a new 215 litre energy-efficient heat pump hot water system from $0 (including GST). Additional fees will apply for replacing in-ceiling or internal hot water systems, non-electric hot water systems, where any additional plumbing or electrical work are required, or when upgrading to a larger unit. Ecovantage will ask you a series of questions to help you to understand any costs that may be incurred prior to confirming your booking. We will provide an estimate based on the information provided, which may change if the information provided is incorrect or insufficient.

^The Sustainability Victoria figures are based on off-peak tariffs as at 1 February 2023.

**Replacing your gas hot water system with a heat pump.
The cost of installing a heat pump starts from $999 (including GST) in Victoria. The costs are based on replacing a gas hot water system in an outside location, with a solid base, close to a drain, power and water. Additional costs may be incurred for other locations, concrete slabs, or extra plumbing and electrical work. A proposal will be supplied upon application and assessment, prior to commencing work.

VEU Code of Conduct
In Victoria, we offer this product and service as part of the Victorian Energy Upgrade program. Participation in the VEU program is voluntary and the eligible products get a rebate or discount. Ecovantage is a private provider and an accredited provider to operate under the scheme.

The Victorian Energy Upgrades Code of Conduct sets out the minimum standards that consumers should expect from people and businesses delivering discounted products and services through the program. Furthermore, the information available to you includes a Statement of Consumer Rights and a Fact Sheet that outlines this activity in further detail.
The Code of Conduct can be downloaded here, and our Issue Resolution & Complaint Management Policy can be downloaded here, or if you need a hard copy, we can send this to you at your request.