Victoria
New South Wales
South Australia
QueenslandHeat Pump
FAQs
Yes, the unit requires a solid base. If there is an existing slab then we will use that – if there is grass, gravel, dirt, etc. then we will need to install one and the cost of this will be charged directly to you by the plumber according to the specification of the tank and its footprint.
No, we do not mount the compressors on the wall due to varying structural quality in different installation environments. Instead, the compressors are typically installed on a slab and placed next to the tank on the ground.
To find out why your hot water looks milky, let it run briefly then fill a glass. If the cloudiness dissipates from the bottom upwards within a few minutes, it’s simply due to pressurized air being released. However, if the water clears at the top first and particles settle to the bottom, the water heater needs to be checked.
According to the VEU activity guide, in order to comply with the guidelines the heat pump product to be installed must have a minimum annual savings of 60% determined in accordance with Australian/New Zealand standards when modelled in climate zone 4 or 5. The heat pumps we supply have up to 70% saving over electric storage hot water.
Some properties have naturally higher water pressure, this can result in additional plumbing work being required to ensure the water pressure is suitable for the heat pump to function without issue. In some cases, the installation of Pressure Limiting Valves is required and this usually costs around $150 per PLV. If required you’ll purchase this from the installer directly.
Refilling a 215L unit from empty to full, and reheating the water to full capacity would take about three to four hours. Refilling after a shower and heating that water to capacity generally takes about 1 to 1 1/2 hours depending on the ambient temperature outside.
We ask you to send photos of your switchboard and existing hot water service prior to proceeding to ensure eligibility, and to ensure you have sufficient space to install the replacement unit. The installer is also required to take photos of the installation onsite, and geotagged photos of the decommissioned old unit and installation of the new unit for compliance and verification reasons.
The heat pump uses a CFC free (no ozone depletion) refrigerant.
The heat pumps are designed to work in a wide range of temperatures to suit the Australian climate, with options to suit an ambient operating range from -5°C to +50°C.
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